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Frequently Asked Questions

OUR FAQs

Our team are dedicated to making sure you have a wonderful experience so we have a few of our frequently asked questions below. If you can’t find what you are looking for, give us a call on 0131 322 3780 ​or if you would like to make a room reservation please call 01764 662231. 

The Spence & Lamplighters do not have a strict dress code however we would reccomend smart casual dress in these areas.

Check in is available from 3pm on the day you arrive, you may request an early check in at the time of booking. We will then make a note of this on your booking and do our utmost to accommodate your request, however we cannot guarantee it will be available. Please be ready to leave the room by 11am, late check outs can be requested with Guest Services on check in.

Breakfast is served in The Spence between 7am – 10.30 am Monday – Friday and between 8am – 10.30am Saturday & Sunday. The last weekend of every month is served between 7.30am-10am due to our Spence Brunch Club.

You are welcome to use the wonderful wellness facilities if you are a resident or member and have a treatment or class booked. We have a luxury gym, wellness studios, infrared sauna, cryotherapy and an array of treatments on offer enhanced by latest technology. Explore our site for further information.

Yes, we always recommend pre-booking dining, treatments and wellness classes to avoid disappointment.

We are happy to accept dogs up to the size of a Labrador, subject to availability of certain bedrooms with a maximum of two dogs per room. Your dog will be provided with a dog bed, two bowls and dog biscuits (dog food is not provided). There will be a room charge of £100 per dog, per night of your stay. Dogs may be left in room without you being present, however we reserve the right to contact you at all times should your dog be causing disturbance. With the exception of guide dogs, dogs are not allowed within the hotels restaurants or bars.

Please note: Dog owners are required to keep their dogs on a short leash at all times and dispose of any waste, owners accept the responsibility and liability for any damage to property or injury to person/s caused by their dog. All dogs must have a registration form filled out and returned prior to arrival. Please ask reservations to send you this form at the time of booking.

At Gleneagles Townhouse we do not have onsite parking or a valet service but please feel free to drop off your luggage briefly outside the hotel before driving to park your car. We have a limited number of private parking spaces in nearby St. James Quarter that will allow you to come and go as you please and can be reserved in advance. To check availability, simply contact the Townhouse Guest Experience team via townhouse@gleneaglestownhouse.com at least 48 hours in advance of your arrival . Alternatively, you may park in St, James Quarter public spaces for £26 per day.

We don’t offer transfers but we’re only a 30-minute taxi or tram from Edinburgh airport and a two-minute walk from Edinburgh Waverley Station.

We use an external babysitting company called Little Royals, please let us know if you would like to use this service at the time of booking and we will have them contact you to make arrangements directly. We do not have baby monitors in the rooms or provide a baby listening service.

All bedrooms have air-con, wi-fi, free movies. fridges, hairdryers & straighteners, tea making facilities and a mini bar fridge. Ironing facilities are available upon request.

At the time of booking we can accept debit or credit cards over the phone (with the exception of Diners Club). Once you are at the hotel you can pay by cash, credit or debit card. We accept Visa, Mastercard, Maestro, American Express, and Diners Club.

Yes. We have wonderful gift vouchers available. These are available to purchase online here. https://vouchers.gleneaglestownhouse.com/vouchers

Bedrooms and all public areas including bars and restaurants are vape and smoke free zones. Please be aware that a breach of the non-smoking policy in your bedroom or balcony will incur an additional charge up to the full room rate.

Yes, in support of the outstanding commitment our staff make and the exceptional service they provide, we add a discretionary 5% service charge on your room rate. This will be added to your bill upon checkout of the hotel.

In addition, dining bills and leisure activities include a 12.5% discretionary service charge (some exclusions apply).

We have accessible rooms and an accessible lift. Please speak to our reservations team at the time of booking to discuss further.

Unfortunately we cannot provide additional beds, however cots are available on request. All of our rooms can accommodate a maximum of two persons.

We can organise a tour guide upon request. This would need to be requested at least 7 days prior to arrival arrival.

A limited number of our rooms have baths, please do share your preference in advance of your stay however this cannot be guaranteed.

We do offer a laundry and dry cleaning service at the hotel. You will find instructions and costs in you room, this service will normally take 24 hours.

Our room service menu is available 24 hours a day, however the menu will be limited between the hours of 10pm and 7am.

We have rooms that can be set up as twin beds and a selection of connecting rooms subject to availability. Please speak to our reservations team at the time of booking to discuss further.