Terms & Conditions

Please note a non-refundable deposit of the first night’s stay for each room will be charged to your credit card once the booking is made.

Please note a deposit of the first night’s stay for each room will be charged to your credit card once the booking is made, this deposit is refundable up to 7 days prior to arrival.

Activities

All activities will incur a 100% cancellation fee if not cancelled with a minimum of 24 hour notice. Should you need to cancel anything please let us know as soon as possible.

Golf

Should you need to cancel your tee-time, please advise us of this at least 14 days in advance of play. Cancellations made less than 14 days prior to the day of play will incur a cancellation fee, which is equal to 100% of the applicable green fee.

Discretionary Service Charge

In support of the outstanding commitment our staff make and the exceptional service they provide, we add a discretionary 5% service charge to your room rate. This is added to your bill upon checkout of the hotel. In addition, dining bills and leisure activities include a 12.5% discretionary service charge (some exclusions apply).

Payment & Cancellation 

A deposit of the first night’s stay for each room will be charged to your credit card once the booking is made, this deposit is refundable up to 48 hours prior to arrival.

Discretionary Service Charge

In support of the outstanding commitment our staff make and the exceptional service they provide, we add a discretionary 5% service charge to your room rate. This is added to your bill upon checkout of the hotel. In addition, dining bills include a 12.5% discretionary service charge.

Delivery charges are per order and vary according to destination as follows:

UK : £8.00
EU: £30.00
USA : £40.00
Other countries including non-EU Europe : £65.00
For countries outside the EU, shipments will include UK sales tax and purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. UK sales can usually be recovered by the purchaser at the country of destination.
A commercial invoice is provided with all goods shipped.
Orders are sent to you via a secure designated carrier like DHL, Royal Mail, etc and will always require a signature on delivery.

Orders sent within the UK should arrive within 3 business days after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Very small items may be sent by post but will always require to be signed for.
Please allow more time for delivery at busy periods like Christmas.
Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). We cannot process orders to P.O. Box addresses unless by specific arrangement – please contact us by telephone on +44 (0) 1764 66 22 31

We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.
Please note that we cannot accept returned goods that we reasonably believe have been used. Bespoke orders, (including personalised initials) cannot be returned unless faulty.
Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.
We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.
Please note that delivery charges cannot be refunded.
In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by calling Customer Services on +44 (0)1764 66 22 31 (Monday to Friday 9:00am to 5:00pm).
Returned goods should be sent to:
The Gleneagles Hotel, Auchterarder, Perthshire, PH3 1NF, UK

Your statutory rights are not affected.

Postal Address:
The Gleneagles Hotel
Achterader
Perthshire
PH3 1NF
United Kingdom
CUSTOMER SERVICES
shop@gleneagles.com
+44 (0)1764 66 22 31

At Gleneagles we do our level best to make sure you are satisfied with any product we have supplied. However, if, when you receive it, any item falls short of your expectations, please return it to us, unused. We will promptly refund or replace the item, as you prefer – within 14 business days. Please refer to our return policy for further details.
We work closely with our manufacturers and expect our products to last a long number of years in active service with you and, with care, they will often still be going strong when you want to hand them to the next generation. Should wear and tear mean that your item requires repair, we will be happy to speak to our manufactures on your behalf to arrange to repair it (where possible) and will send you a quote according to the work required. If, in the unlikely event of a repair being required as a result of a defect in manufacture, we will of course repair it free of charge. Please contact us to discuss your individual requirements.

Effective Date: 1 December 2021

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Thank you for visiting www.gleneagles.com (the “Site”) which is operated by Ennismore International Management Limited (CRN: 08102206) of Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN (“us” or “we”). These terms and conditions, together with any documents referred to within (the “Terms”) govern the use of our Site.

By using our Site, you agree to comply with these Terms.

1 ACCESS TO OUR SITE
1.1 We permit access to our Site to you on a temporary basis, and we reserve the right to withdraw your access or amend the content we provide on our Site without notice. We will not be liable if for any reason our Site and content is unavailable at any time or for any period.

1.2 From time to time, we may restrict access to some parts of our Site, or our entire Site.

1.3 Where we handle your personal data we will only do so in accordance with our privacy policy.

1.4 Your right to access and use the Site will be terminated immediately if you breach any of these Terms.

2 USE OF OUR SITE CONTENT
2.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are subject to copyright and are protected by worldwide intellectual property laws. All such rights are reserved.

2.2 You may print off one copy, and may download extracts, of any page(s) from our Site solely for the purposes of evaluating our products and services for your own internal business purposes, on the basis no content is modified in any way and any proprietary notices are not removed.

3  INFORMATION ON THIS SITE
3.1  The content on our Site (including any links to other sites and resources) is provided “as is” for general information only. It is not intended to amount to advice on which you should rely.

3.2 Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

3.3 We are not responsible for any content which is not published by us and have no control over content of any third party sites or resources linked to our Site.

4  USER-GENERATED CONTENT
4.1 Our Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

4.2 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by providing content to the Site, you are granting us and other users free of charge permission to use that content for the purposes that it is provided, including publishing the content on the Site and as otherwise permitted in accordance with these Terms.

4.3 You are solely responsible for securing and backing up your content.

4.4  We also have the right to disclose your identity to any regulator or third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

4.5 We reserve the right, but have no obligation, to reject or remove any content that does not comply with these Terms.

5  CONDUCT OF USERS
5.1 You acknowledge that you are solely responsible for interactions with other users of this Site (if any), and that you are solely responsible for all content you publish or post to this Site or transmit to other users of this Site.

5.2 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.3 You agree not to post, distribute or reproduce in any way any copyright material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

5.4 You will not submit any content that contains offensive, obscene or otherwise unlawful references, offensive language, or other material that we may consider could bring us or the Site into disrepute.

5.5 You agree not to transmit any chain letters, spam letters, or junk email to other users, and not to participate in mischievous or malicious behaviour which causes damage or may cause damage to us or this Site or any of the computer systems on which this Site resides.

5.6 You agree not to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of-service attack.

6 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1 Nothing in these Terms excludes or limits our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and where it would otherwise be unlawful to do so.

6.2  Subject to the foregoing, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it and will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.2.1.1 use of, or inability to use, our Site; or

6.2.1.2 use of or reliance on any content displayed on our Site.

6.3  In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

6.4 We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software.

7 CHANGES TO THE SITE AND THESE TERMS
7.1 We may update and change our Site from time to time to reflect changes to our services, our users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms. Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.

8 APPLICABLE LAW
8.1  These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

8.2 The choice of governing law in clause 8.1 above shall not restrict you of any protections you are granted by law in the country you are from.
To contact us, please email privacy@gleneagles.com

1 December 2021

© 2021 The Glenagles Hotel Limited
Auchterarder
Perthshire
Scotland
PH3 1NF
Registered in Scotland
Company number SC 97000

All rights reserved.