FAQs

The Dormy Restaurant, Birnam Brasserie, Auchterarder 70 and Restaurant Andrew Fairlie do not have a strict dress code and casual dress is permitted.

In The Strathearn Restaurant the refined setting encourages you to dress for dinner although jackets and ties are not essential.

In The American Bar, informal clothing of any kind – including ripped denim, trainers, baseball caps, non-collared t-shirts and shorts – would be inappropriate for the elegant setting. While jackets and ties are not essential, smart attire would be expected and formal dress would be welcomed.

Check in is available from 1500hrs on the day you arrive, you may request an early check in at the time of booking.  We will then make a note of this on your booking and do our utmost to accommodate your request, however we cannot guarantee it will be available.

Please be ready to leave the room by 1200hrs, late check outs can be requested with Guest Services on check in.

Breakfast is currently served from 0700hrs – 1030hrs Monday to Sunday and booking is essential.

From Monday 26 April, dining can be enjoyed in our bars and restaurants by both hotel residents and non-resident guests until 8.00pm.  Service will be restricted to food and non-alcoholic drinks until 17 May, when we’ll be able to reintroduce the service of alcohol indoors until 10.30pm (with a maximum two-hour dwell time)

Auchterarder 70 will remain open from Friday to Sunday until 6.00pm each day.

The American Bar will remain temporarily closed until further notice.

Restaurant Andrew Fairlie will reopen on 17 May

Our outdoor bar, The Garden Bar, will serve alcoholic drinks to hotel residents from 2.00 – 10.00pm each day.  Our summer houses on the croquet lawn have also been transformed to offer guests seaside-inspired food and drinks throughout the summer.

To ensure the safety of all our valued guests and staff, we kindly ask that physical distancing and current government guidelines are adhered to in our public spaces, restaurants and bars at all times.

Our teams have been tasked with ensuring the compliance to the government-mandated guidelines and your support in following their instructions pertaining to them, is highly appreciated.

To ensure physical distancing in our restaurants and bars we have limited capacity so booking is essential (except for The Century Bar and The Garden Cafe).

Most of our outdoor pursuits are available to enjoy, with some additional protocols in place to protect everyone’s safety. Please note:

• In all cases we are taking guest details to assist the Government’s Test and Protect contact tracing programme.
• With the exception of Lawn Games, all of our activities require advance booking with our Playground Planners. All activity restrictions will be reviewed continually and updated in in line with current guidance and we recommend checking on these at the time of booking.
• Age restrictions for our activities will return to normal but some activities require a physical or competency requirement in order to take part. For example, junior riding lessons are available but riders over the age of 12 must be able to adjust their own stirrups and girth in order for our riding coaches to observe physical distancing.
• The Shooting & Fishing School is offering Archery, Air Rifle and Fishing all at normal age restriction limits as a guide but, as in our normal operations, participation is dependent on a physical safety check to ensure appropriate competency with the equipment. At the current time, clay pigeon shooting is only available to guests who are 16 and over.

Yes, due to current measures around physical distancing we have limited capacity in our restaurants and bars so booking is essential.

Our Spa will open with limited massage treatments available.

You are welcome to use the wonderful spa facilities if you are a resident and have a spa treatment booked.  If you are visiting for the day please contact the spa directly on 01764 694332 for more information on Day Spa packages.

• Our swimming pools and gym will reopen to hotels guests and members. In line with guidance and to adhere to revised physical distancing capacities within the Health Club, all guests must pre-book their visit for a swim or gym session a maximum of 28 days in advance, you will not be able to walk in and use the facilities. These sessions are 1 hour per guest and limited to 1 session per night of stay, up to a maximum of 3 sessions.

• We ask that guests come dressed for their gym session or swimming session (please make your way to the swimming pool with your robes). Showers will not be available in changing rooms so please use poolside showers before and after swimming.
• Currently the sauna, steam room and Jacuzzi will remain closed.
• Children under the age of 16yrs must have an adult (over the age of 18yrs) accompany them in the swimming pool (no supervision from the poolside) and children 12 and under are not permitted in the outdoor pool. Those who do not have a swimming session booked are not allowed into the pool area and viewing areas are not available.
• Adults are responsible for ensuring that children observe physical distancing from other guests in the pool.
• Children’s swim times are between 06:30 – 20:00 (last session 19:00 – 20:00)
• Access to the Gym is for over 16yrs only

No, as these clubs may require prepayment at the time of booking and have their own terms & conditions and cancellation policies it is advised to make these bookings directly.

Comfort and informality is the theme, although we would prefer you not to wear jeans or jogging trousers.

Yes  we provide free parking for residents and visitors, please following signs for parking when you enter the main gate.

Edinburgh and Glasgow Airports are both less than 50 miles, or an hour’s drive away.

We offer a private chauffeur transfer service, this must be booked at least 24 hours in advance.  For pricing please speak with Resort Sales.
You can travel by train into Gleneagles Station, a complimentary transfer service to the hotel is available from here. Please arrange in advance by calling 01764 694175.

We offer a private chauffeur transfer service from both airports, to book you must provide us with your flight number and arrival time at least 24 hours in advance.  For pricing please speak with Resort Sales.  If you plan to hire a car please find directions to help plan your route using the following link /find-us

You can travel by train into Gleneagles Station, for more information on train timetables please try www.nationalrail.co.uk

We use an external babysitting company called Little Royals, please let us know if you would like to use this service at the time of booking and we will have them contact you to make arrangements directly.  We do not have baby monitors in the rooms or provide a baby listening service.

The whole hotel has complimentary wi-fi for your convenience.

Yes, we have various channels including Sky News, Sky Sports 1, 2, 3 & 4.

All rooms have air-con, wifi, free movies, fridges, hairdryers, irons and tea making facilities.

At the time of booking we can accept debit or credit cards over the phone (with the exception of Diners Club) or you can post us a cheque. Once you are at the hotel you can pay by cash, cheque, credit or debit card.  We accept Visa, Mastercard, Maestro, American Express, and Diners Club.

Yes.  We have lots of wonderful gift vouchers available offering dining, shopping, leisure and outdoors experiences suitable for all ages and tastes. These are available to purchase online here.

Yes. In the hotel we are happy to accommodate dogs up to the size of a Labrador. There will be an additional room charge of £100 per dog per night, with additional dogs charged at £100 per dog per night. Your dog will be provided with a dog bed, foam duvet, plastic floor mats with two bowls and a poop scoop set. We also have kennels available on the hotel grounds which are £48 per dog per night, and each additional dog sharing a kennel is £25.

Please note: All dogs should have vaccination certificates with them and are expected to have been treated in advance for worms, fleas and kennel cough, and must have a dog registration form filled out and returned prior to arrival. Please ask resort sales to send you this form at the time of booking. Dogs are also not allowed in restaurant and bar areas.

Dog food is not provided.

Bedrooms and all public areas including bars and restaurants are smoke free zones. Please be aware that a breach of the non-smoking policy in your bedroom or balcony will incur an additional charge up to the full room rate. There are dedicated external locations throughout the resort for smoking which you are most welcome to use.