Gleneagles Townhouse

Coronavirus Information

Last updated: 09:00, 19 July 2021

Getting ready to welcome you

Our 850-acre estate is buzzing with the sights, sounds and scents of the summer season.

Before you come to Gleneagles, please note that:

  • In our dining spaces, we cannot accommodate groups larger than 10 guests from 4 different households at one table indoors, or 15 guests from a maximum of 15 households outdoors.
  • The use of masks is mandatory around the estate, unless you are sitting in our bars and restaurants. Hand sanitiser is available throughout the resort and we ask that you please use these before entering different areas.
  • We have asked all our teams to download and use the Protect Scotland App and would encourage all our guests to do so in advance of their stay.

We’ve reviewed our entire operation to develop a rigorous response to the public health crisis and are happy to announce we have received AA Covid Confident accreditation, GBAC STAR facility accreditation and Sharecare Health Security Facility verification.

What to expect

Since opening in 1924, Gleneagles has always been a welcome retreat from the stresses of everyday life; a luxury rural escape; a glorious getaway where your cares fade away – so it’s important to note that none of the changes we’ve made will compromise that; on the contrary they’ve been carefully designed and implemented to ensure you can focus on enjoying yourself.

A slightly different guest journey, updated team protocols, and an enhanced set of safety measures that meet or exceed government guidelines, have been implemented across our estate to provide even greater peace of mind during your time in our Glorious Playground. We will, of course, continue to work with public health authorities to update those measures in line with the very latest guidance.

If you are considering booking with us, we ask that you familiarise yourself with our new approach to help us to protect the wellbeing of everyone who comes to Gleneagles.

Download our full health and hygiene policy below.

 

Restaurants & Bars

  • Dining can be enjoyed in our bars and restaurants by both hotel residents and non-resident guests until 10.30pm with a maximum two-hour dwell time.
  • Auchterarder 70 will remain open from Friday to Sunday until 6.00pm each day.
  • The American Bar is open Wed-Sat 17:00 – 22:30 and on Sundays 13:00 – 20:30
  • Restaurant Andrew Fairlie is open seven days a week from 18:00.
  • Our outdoor bar, The Tropical Garden Bar, will serve alcoholic drinks Friday-Sunday 15:00 – 22:30.
  • Our summer houses on the croquet lawn have also been transformed into the Seaside Bar to offer guests seaside-inspired food and drinks throughout the summer every day from 12.00-20:00.
  • To ensure the safety of all our valued guests and staff, we kindly ask that physical distancing and current government guidelines are adhered to in our public spaces, restaurants and bars at all times.
  • Our teams have been tasked with ensuring the compliance to the government-mandated guidelines and your support in following their instructions pertaining to them, is highly appreciated.
  • To ensure physical distancing in our restaurants and bars we have limited capacity so booking is essential (except for The Century Bar, American Bar, Tropical Garden Bar and The Garden Cafe).

Golf

We’re delighted that golfers are able to enjoy our fairways and greens, with our golf facilities open to members and visitors, subject to current government regulations and travel restrictions.  We have been following the guidance of relevant governing bodies to develop an appropriate framework for play to protect the health and wellbeing of our team and guests.

Download our golf playing policy below.

Wellness & Beauty

We have implemented a robust framework of mitigations across our wellness areas to keep everyone safe.  Whilst we hope that you will appreciate our attention to detail and commitment to protecting the safety of our team and guests, we would also ask you to understand that the measures we’ve put in place will change the way you may have previously enjoyed our facilities.

Our main commitment remains to offer our guests the very best experience possible and to help us deliver this we would ask you to please take careful note of the following advice and information on all of the adjustments we are required to make.

  • Our Bob and Cloche beauty lodge is open for hair appointments and manicures and pedicures.
  • Our swimming pools and gym are open to hotels guests and members. In line with guidance and to adhere to revised physical distancing capacities within the Health Club, all guests must pre-book their visit for a swim or gym session a maximum of 28 days in advance, you will not be able to walk in and use the facilities. These sessions are 1 hour per guest and limited to 1 session per night of stay, up to a maximum of 3 sessions.
  • We ask that guests come dressed for their gym session or swimming session (please make your way to the swimming pool with your robes). Showers will not be available in changing rooms so please use poolside showers before and after swimming.
  • Children under the age of 16yrs must have an adult (over the age of 18yrs) accompany them in the swimming pool (no supervision from the poolside) and children 12 and under are not permitted in the outdoor pool. Those who do not have a swimming session booked are not allowed into the pool area and viewing areas are not available.
  • Adults are responsible for ensuring that children observe physical distancing from other guests in the pool.
  • Children’s swim times are between 06:30 – 20:00 (last session 19:00 – 20:00)
  • Access to the Gym is for over 16yrs only
  • Our Spa will open with limited massage treatments available.

 

Pursuits

Most of our outdoor pursuits are available to enjoy, with some additional protocols in place to protect everyone’s safety. Please note:

  • In all cases we are taking guest details to assist the Government’s Test and Protect contact tracing programme.
  • With the exception of Lawn Games, all of our activities require advance booking with our Playground Planners. All activity restrictions will be reviewed continually and updated in in line with current guidance and we recommend checking on these at the time of booking.
  • Age restrictions for our activities will return to normal but some activities require a physical or competency requirement in order to take part. For example, junior riding lessons are available but riders over the age of 12 must be able to adjust their own stirrups and girth in order for our riding coaches to observe physical distancing.
  • The Shooting & Fishing School is offering Archery, Air Rifle and Fishing all at normal age restriction limits as a guide but, as in our normal operations, participation is dependent on a physical safety check to ensure appropriate competency with the equipment. At the current time, clay pigeon shooting is only available to guests who are 16 and over.

Please contact our Playground Planners using the form below for booking and more information:

Here to help

For more information please contact our Playground Planners at playground.planners@gleneagles.com or on ☏ 01764 662231.