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Coronavirus Information

Last updated: 15:00, 8 October 2020

Getting ready to welcome you

We’ve been busy reviewing our entire operation to develop a rigorous response to the public health crisis.  Our main commitment is to continue to ensure our guests have a wonderful time, but we have made a number of adjustments – to how we work, how we interact with colleagues and guests, how we look after the hotel and estate, and how we deliver a five-star service – to maintain the highest standards of safety and hygiene at all times in line with government guidance. We are happy to announce we have received AA Covid Confident accreditation.

  • In line with the Scottish Government’s latest restrictions, from Friday 9 to Sunday 25 October inclusive, service in our bars and restaurants will be limited to the provision of food and non-alcoholic drinks only.
  • Hotel guests will be able to dine in The Strathearn, The Dormy and The Birnam until 10pm, and in The Century Bar until 8pm. For any non-resident guests, including members, visitor golfers, Bob & Cloche guests, and those with restaurant bookings, all our bars and restaurants will have a 6pm curfew.
  • The American Bar will close temporarily from 10pm on Thursday 8 October and will not re-open until Thursday 29 October. Auchterarder 70 will remain open for now until 6pm each day.
  • In our bars and restaurants, we cannot accommodate groups larger than six guests from a maximum of two different households, and in our bedrooms and suites, only one household can stay, but if you’re concerned that your room booking is not in keeping with this regulation, we’re here to help – please don’t hesitate to contact our team on resort.sales@gleneagles.com to discuss alternative options.
  • The use of masks is mandatory around the estate, unless you are eating in our bars and restaurants. Hand sanitiser will be available throughout the resort and we ask that you please use these before entering different areas.
  • We have asked all our teams to download and use the Protect Scotland App and would encourage all our guests to do so in advance of their stay. Using the Protect Scotland app, along with adhering to current public health measures, will help us all to stay safe.

What to expect

As a result, a slightly different guest journey, updated team protocols, and an enhanced set of hygiene and safety measures that meet or exceed government guidelines, have been implemented across our estate to provide even greater peace of mind during your time in our Glorious Playground. We will, of course, continue to work with public health authorities to enable us to adjust and update those measures in line with the very latest guidance.

Since opening in 1924, Gleneagles has always been a welcome retreat from the stresses of everyday life; a luxury rural escape; a glorious getaway where your cares fade away – so it’s important to note that none of the changes we’ve made will compromise that; on the contrary they’ve been carefully designed and implemented to ensure you can focus on enjoying yourself.

If you are considering booking with us in the future, we ask that you familiarise yourself with our new approach and help us to protect the wellbeing of everyone who comes to Gleneagles.

Download our full health and hygiene policy below.

Golf

Following the First Minister’s decision on 28 May to ease restrictions on outdoor leisure, we’re delighted that golfers are able to enjoy our fairways and greens again, with our golf facilities now open to members and visitors.  We have been following the guidance of relevant governing golf bodies to develop an appropriate new framework for play to protect the health and wellbeing of our team and guests.

Download our golf playing policy below.

Spa & Gym

We are delighted that our swimming pools and gym have re-opened as the public health situation improves and government restrictions are relaxed further.

We have implemented a raft of mitigations and procedures and implemented all of the comprehensive guidance that we have received in order to re-open.

Whilst we hope that you will fully appreciate our attention to detail and commitment to ensure the safety and comfort of all of our guests, we would also ask you to understand that the precautions and actions will change the way you may have previously enjoyed our facilities.

Our main commitment remains to offer our guests the very best experience possible and to help us deliver this we would ask you please to take careful note of the following advice and information on all of the adjustments we are required to make.

In line with guidance and to adhere to revised physical distancing capacities within the Health Club all guests must pre-book their visit for a swim or gym session a maximum of 14 days in advance, you will not be able to walk in and use the facilities. These sessions are 1 hour per guest and limited to 1 session per night of stay, up to a maximum of 3 sessions.

We ask that guests come dressed for their gym session or swimming session (please make your way to the swimming pool with your robes). Showers will not be available in changing rooms so please use poolside showers before and after swimming.

Currently the sauna, steam room and Jacuzzi will remain closed.

Children under the age of 16yrs must have an adult (over the age of 18yrs) accompany them in the swimming pool (no supervision from the poolside) and children 12 and under are not permitted in the outdoor pool. Those who do not have a swimming session booked are not allowed into the pool area and viewing areas are not available. Adults are responsible for ensuring that children observe physical distancing from other guests in the pool.

Children’s swim times are between 06:30 – 20:00 (last session 19:00 – 20:00)

Access to the Gym is for over 16yrs only

Our Spa is open with limited massage treatments available.

Our Bob and Cloche salon is available for hair, nail and limited beauty appointments which, we’re sure for many of our guests, will be welcome news after many months of salons being closed.

Once the full guidance is available and we can finalise our re-opening plans, we will update them at the earliest possible opportunity.

A timetable of complimentary outdoor fitness activities is available in the interim.

 

Restaurants & Bars

In line with the Scottish Government’s latest restrictions, from Friday 9 to Sunday 25 October inclusive, service in our bars and restaurants will be limited to the provision of food and non-alcoholic drinks only.

Hotel guests will be able to dine in The Strathearn, The Dormy and The Birnam until 10pm, and in The Century Bar until 8pm. For any non-resident guests, including members, visitor golfers, Bob & Cloche guests, and those with restaurant bookings, all our bars and restaurants will have a 6pm curfew.

The American Bar will close temporarily from 10pm on Thursday 8 October and will not re-open until Thursday 29 October. Auchterarder 70 will remain open for now until 6pm each day.

In our bars and restaurants, we cannot accommodate groups larger than six guests from a maximum of two different households.

To ensure the safety of all our valued guests and staff, we kindly ask that physical distancing and current government guidelines are adhered to in our public spaces, restaurants and bars at all times.

Our teams have been tasked with ensuring the compliance to the government-mandated guidelines and your support in following their instructions pertaining to them, is highly appreciated.

To ensure physical distancing in our restaurants and bars we have limited capacity so booking is essential (except for Century Bar, American Bar & Garden Cafe).

Current opening and closing times are as follows:

Restaurant / Bar Opening Hours
Birnam Brasserie 17:00-22:00 (last seating 20:00)
Century Bar Mon-Sun 11:00-20:00 (Food served 12:00-17:00)
Afternoon Tea Fri-Sun 13:00 - 16:00
Garden Cafe 09:00-17:00
American Bar Closed until 29 October
The Dormy 07:30-22:00 (last seating 20:00)
Auchterarder 70 Fri-Sun 12:00-18:00
The Strathearn Breakfast: 07:00-10:30, Dinner: Mon-Sun 17:30-22:00(last seating 20:00), Lunch: Sat-Sun 12:30-14:00

Pursuits

All of our outdoor pursuits are currently available to guests with some additional protocols and restrictions in order to comply with government guidelines to ensure physical distancing and safe enjoyment of the activities. With the exception of Lawn Games, all of our activities require advance booking with our Playground Planners and in all cases we are taking guest details in line with track and trace responsibilities.

We are amending any restrictions on activities at all times in line with current advice and we recommend checking on these at the time of booking. Currently, age restrictions for our activities have returned to normal but some activities require a physical or competency requirement in order to take part. For example, junior riding lessons are available but riders over the age of 12 must be able to adjust their own stirrups and girth in order for our riding coaches to observe physical distancing.

The Shooting & Fishing School is currently offering Archery, Air Rifle and Fishing all at normal age restriction limits as a guide but as in our normal operations, participation is dependent on a physical safety check to ensure appropriate competency with the equipment. At the current time, clay pigeon shooting is only available to guests who are 16 and over.

Please contact our Playground Planners using the form below for booking and more information:

Here to help

For more information please contact the team at resort.sales@gleneagles.com or on ☏ 01764 662231.