“We’ve had proposals where the ring has been hidden in the cocktail; where it’s been brought down from the sky by a falcon; or where the couple has been driven up a mountain for a scenic safari and we’ve arranged for a piper to step out of the mist and start playing at the moment she’s said ‘yes’.
“For birthdays we’ve arranged for a flash mob to burst into song in the Century Bar; we’ve taken ponies out to the lawn at a children’s party; and we even arranged for a vintage car that was tied in a giant bow to be driven down the drive as a surprise present. So, whatever your ideas, we’ll always try to find a way to make them happen.”
Karen’s favourite part of the job? “That’s easy,” she says. “The highlight is seeing the smile on our guests’ faces. Sometimes we’ve been planning an event for weeks or months, so it’s wonderful to watch everything come together perfectly on the day with the knowledge you’ve helped to create those special memories.”