Senior Room Attendant
I’m originally from Slovakia where I worked as a piano teacher. I moved to Scotland to study music and took on a part-time housekeeping job at Gleneagles. As soon as I joined, I was so proud to work within such a lovely team. Every single employee at the hotel is valued and it’s wonderful to work with such supportive colleagues.
My ambition for every room I prepare at Gleneagles is to clean and present it with the same passion and care that I would take to prepare a room for my family.
I’m not only asking myself, “has every section been cleaned?”; “are the pillows perfectly square to the head board?”; or “are the towels arranged beautifully?”; when I finish preparing a room, I ask myself “would I like my own mother to stay here?” Only when the answer is “yes”, is the room finished.
I’m very observant, highly organised and like things to be perfect. I check everything – every single surface, window pane, bathroom tile and each square inch of bed linen several times – to make sure everything is perfect. Often I will even move to various places in the room to see how an item – a newspaper, a teaspoon, or a cushion – looks from every angle.
It’s one of the most important roles in the hotel because we’re helping our guests have a lovely time at Gleneagles. When they are happy, then I am happy.
I love children, and when I make their beds, I like to fold their clothes beautifully or arrange their toys for them in a way that will surprise or delight them, so that they are happy guests too. Last week, I tucked one little girl’s toys in a hand towel, and folded it up like a little cosy bed, so it looked as though they had gone for an afternoon nap. It’s going above and beyond like this that makes all the difference.