Terms & Conditions

Gleneagles Promotional Offers

Please note a non-refundable and non-transferable deposit of the first night’s stay for each room will be charged to your credit card at time of booking. In the event of cancellation the prepaid deposit will be retained.

Gleneagles Flexible Rates

Please note a deposit of the first night’s stay for each room will be charged to your credit card once the booking is made, this deposit will be refundable up to 7 days prior to arrival. In the event of cancellation within 7 days the prepaid deposit will be retained.

Gleneagles Festive Rates

For festive bookings bookings (staying between 24 December – 1 January) a 50% non-refundable deposit is taken at time of booking, in the event of cancellation the prepaid deposit will be retained. The remaining 50% deposit is due to be paid by 1st December and will also be retained in the event of cancellation.

Groups

Please note, when booking more than six rooms together, different policies and additional supplements may apply.

Activities

All activities will incur a 100% cancellation fee if not cancelled with a minimum of 24 hour notice. Should you need to cancel anything please let us know as soon as possible.

Golf

Should you need to cancel your tee-time, please advise us of this at least 14 days in advance of play. Cancellations made less than 14 days prior to the day of play will incur a cancellation fee, which is equal to 100% of the applicable green fee.

Discretionary Service Charge

In support of the outstanding commitment our staff make and the exceptional service they provide, we add a discretionary 5% service charge to your room rate. This is added to your bill upon checkout of the hotel. In addition, dining bills and leisure activities include a 12.5% discretionary service charge (some exclusions apply).

Townhouse Promotional Offers

Please note a non-refundable deposit of the first night’s stay for each room is required to confirm your reservation. In the case of cancellation, this deposit is non-refundable and non-transferable.

Townhouse Flexible Rates 

Please note a deposit of the first night’s stay for each room is required to confirm your reservation. In the case of cancellation, this deposit is fully refundable up to 7 days prior to your date of arrival.

Discretionary Service Charge

In support of the outstanding commitment our staff make and the exceptional service they provide, we add a discretionary 5% service charge to your room rate. This is added to your bill upon checkout of the hotel. In addition, dining bills include a 12.5% discretionary service charge.

Please read these Terms and Conditions carefully prior to submitting a membership application

View Terms & Conditions

Delivery

Delivery charges are per order and vary according to destination as follows:

UK : £8.00
EU: £30.00
USA : £40.00
Other countries including non-EU Europe : £65.00
For countries outside the EU, shipments will include UK sales tax and purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. UK sales can usually be recovered by the purchaser at the country of destination.
A commercial invoice is provided with all goods shipped.
Orders are sent to you via a secure designated carrier like DHL, Royal Mail, etc and will always require a signature on delivery.

Shipping information

Orders sent within the UK should arrive within 3 business days after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Very small items may be sent by post but will always require to be signed for.
Please allow more time for delivery at busy periods like Christmas.
Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). We cannot process orders to P.O. Box addresses unless by specific arrangement – please contact us by telephone on +44 (0) 1764 66 22 31

Returns Policy

We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.
Please note that we cannot accept returned goods that we reasonably believe have been used. Bespoke orders, (including personalised initials) cannot be returned unless faulty.
Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.
We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.
Please note that delivery charges cannot be refunded.
In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by calling Customer Services on +44 (0)1764 66 22 31 (Monday to Friday 9:00am to 5:00pm).
Returned goods should be sent to:
The Gleneagles Hotel, Auchterarder, Perthshire, PH3 1NF, UK

Your statutory rights are not affected.

Customer Service

Postal Address:
The Gleneagles Hotel
Achterader
Perthshire
PH3 1NF
United Kingdom
CUSTOMER SERVICES
shop@gleneagles.com
+44 (0)1764 66 22 31

Product Guarantee

At Gleneagles we do our level best to make sure you are satisfied with any product we have supplied. However, if, when you receive it, any item falls short of your expectations, please return it to us, unused. We will promptly refund or replace the item, as you prefer – within 14 business days. Please refer to our return policy for further details.
We work closely with our manufacturers and expect our products to last a long number of years in active service with you and, with care, they will often still be going strong when you want to hand them to the next generation. Should wear and tear mean that your item requires repair, we will be happy to speak to our manufactures on your behalf to arrange to repair it (where possible) and will send you a quote according to the work required. If, in the unlikely event of a repair being required as a result of a defect in manufacture, we will of course repair it free of charge. Please contact us to discuss your individual requirements.

Effective Date: 1 December 2021

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Thank you for visiting www.gleneagles.com (the “Site”) which is operated by Ennismore International Management Limited (CRN: 08102206) of Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN (“us” or “we”). These terms and conditions, together with any documents referred to within (the “Terms”) govern the use of our Site.

By using our Site, you agree to comply with these Terms.

1 ACCESS TO OUR SITE
1.1 We permit access to our Site to you on a temporary basis, and we reserve the right to withdraw your access or amend the content we provide on our Site without notice. We will not be liable if for any reason our Site and content is unavailable at any time or for any period.

1.2 From time to time, we may restrict access to some parts of our Site, or our entire Site.

1.3 Where we handle your personal data we will only do so in accordance with our privacy policy.

1.4 Your right to access and use the Site will be terminated immediately if you breach any of these Terms.

2 USE OF OUR SITE CONTENT
2.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are subject to copyright and are protected by worldwide intellectual property laws. All such rights are reserved.

2.2 You may print off one copy, and may download extracts, of any page(s) from our Site solely for the purposes of evaluating our products and services for your own internal business purposes, on the basis no content is modified in any way and any proprietary notices are not removed.

3  INFORMATION ON THIS SITE
3.1  The content on our Site (including any links to other sites and resources) is provided “as is” for general information only. It is not intended to amount to advice on which you should rely.

3.2 Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

3.3 We are not responsible for any content which is not published by us and have no control over content of any third party sites or resources linked to our Site.

4  USER-GENERATED CONTENT
4.1 Our Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

4.2 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by providing content to the Site, you are granting us and other users free of charge permission to use that content for the purposes that it is provided, including publishing the content on the Site and as otherwise permitted in accordance with these Terms.

4.3 You are solely responsible for securing and backing up your content.

4.4  We also have the right to disclose your identity to any regulator or third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

4.5 We reserve the right, but have no obligation, to reject or remove any content that does not comply with these Terms.

5  CONDUCT OF USERS
5.1 You acknowledge that you are solely responsible for interactions with other users of this Site (if any), and that you are solely responsible for all content you publish or post to this Site or transmit to other users of this Site.

5.2 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.3 You agree not to post, distribute or reproduce in any way any copyright material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

5.4 You will not submit any content that contains offensive, obscene or otherwise unlawful references, offensive language, or other material that we may consider could bring us or the Site into disrepute.

5.5 You agree not to transmit any chain letters, spam letters, or junk email to other users, and not to participate in mischievous or malicious behaviour which causes damage or may cause damage to us or this Site or any of the computer systems on which this Site resides.

5.6 You agree not to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of-service attack.

6 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1 Nothing in these Terms excludes or limits our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and where it would otherwise be unlawful to do so.

6.2  Subject to the foregoing, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it and will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.2.1.1 use of, or inability to use, our Site; or

6.2.1.2 use of or reliance on any content displayed on our Site.

6.3  In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

6.4 We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software.

7 CHANGES TO THE SITE AND THESE TERMS
7.1 We may update and change our Site from time to time to reflect changes to our services, our users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms. Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.

8 APPLICABLE LAW
8.1  These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

8.2 The choice of governing law in clause 8.1 above shall not restrict you of any protections you are granted by law in the country you are from.
To contact us, please email privacy@gleneagles.com

1 December 2021

© 2021 The Glenagles Hotel Limited
Auchterarder
Perthshire
Scotland
PH3 1NF
Registered in Scotland
Company number SC 97000

All rights reserved.

1. ARRIVAL/DEPARTURE TIMES

The Occupancy Period commences at 5 pm on the day of arrival and terminates at 10 am on the day of departure (or such other times on those dates as the Company may notify the Occupier in writing).

2. OCCUPANCY

2.1 The Property is licensed to the Occupier on the express condition that no more than the maximum number of persons as indicated in the Schedule shall use it.

3. PAYMENT

3.1 Payment of 50% of the Accommodation Fee stated in the Schedule must be paid at the time of booking and is a condition of this Agreement. No bookings can be confirmed until this Agreement together with the first instalment of the Accommodation Fee has been received by the Company.

3.2 The remaining 50% of the Accommodation Fee must be paid no later than eight weeks prior to the commencement of the Occupancy Period. In the event of bookings made within eight weeks of the commencement of the Occupancy Period, payment of the entire Accommodation Fee is required as a condition of booking.

3.3 Payment of the Accommodation Fee may be made by cheque, bank transfer, credit or debit card.

3.4 If the balance of the Accommodation Fee is not received by the due date, the Occupier shall be deemed to have cancelled its booking on the due date and the Company may seek to re-let the Property on behalf of the Owner.

3.5 In the event that a cancellation by the Occupier has occurred or is deemed to have occurred, then if the Company has successfully re-let the Property the Company will (on behalf of the Owner) refund to the Occupier an amount equal to the excess of (a) the total sums paid by the Occupier at the time of cancellation plus the total sums received in respect of the re-let of the Property, over (b) the total amount originally payable by the Occupier in respect of this Agreement. Subject to the foregoing provisions of this paragraph, the sums payable hereunder are not refundable in the event of actual or deemed cancellation by the Occupier (regardless of the reason for cancellation).

3.6 The Occupier must also as a condition of this Agreement provide credit or debit card details upon arrival and all additional sums (including for the avoidance of doubt any sums due under Clause 4 above in respect of loss, damage, breakages, missing items or cleaning) due by the Occupier under this Agreement will be charged to such credit or debit card. By its execution of this Agreement the Occupier specifically authorises the Company to charge such additional sums to such credit or debit card without obtaining any further authorisations or signatures.

4. CANCELLATION

4.1 In the event that:

4.1.1 the rental and / or use of the Property or travel to the Property (whether to or by the Occupier, the Owner, or generally) would be contrary to any law or government guidelines or the Company’s own health and safety policies; or

4.1.2 the Property is not to be (or cannot be) made available for use for any other reason determined by the Company, the Company may (by written notice to the Occupier) cancel the rental of the Property under this Agreement and will provide as much notice as possible to the Occupier.

4.2 In the event that the Occupier is unable to use the Property or travel to the Property in each case due to any law or government guidelines related to Covid 19 or any other pandemic, the Occupier may (by written notice to the Company) cancel the rental of the Property under this Agreement and will provide as much notice as possible to the Company.

4.3 Where the Company or the Occupier has given written notice of cancellation  under Clause 11.1 or Clause 11.2:

4.3.1 in the case of a cancellation by the Company which is not made under Clause 11.1.1 or related to Covid 19 or any other pandemic, the Occupier will be offered alternative accommodation of at least equal standard where available and reasonably practicable. Should the proposed alternative accommodation not be acceptable to the Occupier or if no alternative is available, Clauses 11.3.2 to 11.3.4 shall apply;

4.3.2 all monies paid by the Occupier will be returned in full (subject to a pro rata reduction where the Occupier has occupied the Property for part of the rental period), provided that (in the case of cancellation by the Occupier) the Occupier has provided the Company with as much notice as possible of the cancellation;

4.3.3 in the case where the Occupier has not paid all of the sums due, the Occupier shall have no further obligation to make any payment; and 4.3.4 neither the Company or the Owner shall be under any further liability to the Occupier.

5. DATA PROTECTION

5.1 Any personal information or details provided by the Occupier to the Company shall be treated and kept in confidence and will not be provided to anyone outside the Company’s group of companies and its professional advisers and the Owner. Any personal information or details provided by the Company to the Occupier, including details of the Owner of the Property, shall be treated and kept in confidence and will not be used except for the purpose of licensing the Property in accordance with this Agreement. The Occupier shall advise the Company as soon as reasonable practicable of any change to the Occupier’s details as set out above.

5.2 Personal information provided by the Occupier may be used by the Company or its group companies for future promotional mailings in relation to the Glenmor Development, Gleneagles Hotel and new products or services which may be of interest to the Occupier. If the Occupier initially agrees to receive such information, but later does not wish to receive such information, the Occupier may unsubscribe at any time by notifying the Company at the address set out above.

Should you decide to rent a Glenmor home the full terms & conditions will be sent to you as they form part of the rental contract.